Guest Experience Front Desk Agent

Concord Hospitality Enterprises; Clayton (MO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate in Clayton, MO, to serve as the hub of guest interactions and deliver exceptional hospitality. You will engage with guests proactively, resolve concerns, process charges, and communicate with various hotel departments to ensure a seamless experience.

The role offers full-time hours with competitive pay and benefits. Concord emphasizes its Cornerstones—Quality, Integrity, Community, Profitability, and Fun—creating a

Qualifications

• Customer-focused frontline service experience preferred.
• Ability to manage guest requests with courtesy and professionalism.
• Basic cash handling and point-of-sale accuracy required.

Responsibilities

• Assist guests promptly and courteously at front desk.
• Maintain high level of service and hospitality throughout shifts.
• Address guest concerns and resolve issues to ensure satisfaction.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Know hotel programs and promotions to answer guest questions.
• Communicate effectively with departments about guest comments and needs.
• Respond to calls and lobby visitors quickly and professionally.
• Be familiar with hotel safety and emergency procedures.

Skills

Customer service

Cash handling

Communication

Guest relations

Job description

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate in Clayton, MO, to serve as the hub of guest interactions and deliver exceptional hospitality. You will engage with guests proactively, resolve concerns, process charges, and communicate with various hotel departments to ensure a seamless experience.

The role offers full-time hours with competitive pay and benefits. Concord emphasizes its Cornerstones—Quality, Integrity, Community, Profitability, and Fun—creating a