Front Desk Guest Experience Concierge

ATH Hotel Company; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and daily pay

Team member hotel discount program

Health, dental, and vision insurance

401(k) with employer match

Paid time off (PTO)

Job summary

ATH Hotel Company in Cincinnati is looking for a front desk team member to manage guest check-ins, reservations, and complaints. Ideal candidates will have a high school diploma and some experience in a guest-facing role.

The position offers a competitive salary, benefits including health insurance, paid time off (PTO), and a team member hotel discount program. Join a passion-driven team committed to outstanding service!

Qualifications

• Experience in a related guest-relation position (3-12 months preferred).
• Ability to communicate hotel services to management, staff, and guests.

Responsibilities

• Handle guest registration and room assignments.
• Manage check-ins and check-outs in line with hotel policies.
• Resolve guest complaints and inquiries related to hotel services.

Skills

Excellent computer and cash handling skills

Ability to stand for extended periods

Guest service-oriented demeanor

Education

High school diploma or equivalent

Job description

ATH Hotel Company in Cincinnati is looking for a front desk team member to manage guest check-ins, reservations, and complaints. Ideal candidates will have a high school diploma and some experience in a guest-facing role.

The position offers a competitive salary, benefits including health insurance, paid time off (PTO), and a team member hotel discount program. Join a passion-driven team committed to outstanding service!