Boutique Hotel Front Desk Agent: Guest Experience Pro

Aimbridge Hospitality LLC; Charleston (SC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A leading hospitality company is seeking a Front Desk Agent in Charleston, SC to provide exceptional guest experiences. The successful candidate will manage check-ins and reservations while ensuring top-notch service and communication. A high school diploma is required, with experience in a hotel preferred. This position offers a competitive benefits package including daily pay, medical coverage, and a 401k retirement plan. Join a team that values tradition and personalized hospitality in a beautiful boutique setting.

Qualifications

• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide high-quality guest service to ensure an unforgettable stay.
• Communicate clearly and confidently with guests and team members.
• Quickly address and resolve challenges to enhance guest satisfaction.
• Manage reservations and financial details while multitasking efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Address 21 Hasell St, Charleston, SC, 29401

Job Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

The Ansonborough offers a boutique workplace rooted in Charleston’s historic charm and Southern hospitality. Located in the city’s historic district, the property features some of Charleston’s largest guestrooms, with high ceilings, rich wood paneling, rustic beams, and curated décor that reflects local culture. Originally a stationer’s warehouse, the building has been transformed into an intimate luxury inn while preserving its architectural heritage. Team members contribute to a warm, refined environment that blends tradition with modern comfort, ideal for staff who enjoy delivering personalized, story‑rich hospitality.

Start Your Application First Name (Legal) Last Name (Legal) Email Phone Number I agree to allow my phone number to be used for texts from regarding my application process via Fountain. Message & data rates may apply. Message frequency varies according to account's preferences. Text HELP for help or STOP to unsubscribe. Your use of Fountain is governed by our Privacy Policy and Terms of Service. By checking this box, I agree to receive calls regarding my application process, retainment, or future opportunities. This page is protected by Cloudflare Turnstile. Your use of Fountain is governed by our Privacy Policy and Terms of Service .