Guest Experience Agent — Front Desk

crestline-external; Steamboat Springs (CO); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Health and Welfare plans

Competitive Paid Time Off

401k Savings Plan with Company Match

Travel Discounts

Educational Assistance

Job summary

The Residence Inn at Steamboat Springs, part of Crestline Hotels & Resorts, seeks a Full-Time Front Desk Agent to assist guests with check-in, checkout, and inquiries. Successful candidates will have strong guest relations skills and a commitment to guest satisfaction.

Responsibilities include resolving complaints, maintaining knowledge of hotel offerings, and ensuring accurate financial transactions. Benefits encompass medical plans, PTO, and educational assistance among others. Join our equal opportunity team!

Qualifications

• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel features/services and operating hours.

Skills

Guest relations

Complaint resolution

Basic computer skills

Education

High School Graduate or GED

Job description

The Residence Inn at Steamboat Springs, part of Crestline Hotels & Resorts, seeks a Full-Time Front Desk Agent to assist guests with check-in, checkout, and inquiries. Successful candidates will have strong guest relations skills and a commitment to guest satisfaction.

Responsibilities include resolving complaints, maintaining knowledge of hotel offerings, and ensuring accurate financial transactions. Benefits encompass medical plans, PTO, and educational assistance among others. Join our equal opportunity team!