Guest Experience Front Desk Agent

Bardessono; California (MO); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Peregrine Yountville Management LLC is seeking a Front Office Agent to provide attentive, courteous service at the lobby desk during check-in, stay, and checkout, while maximizing room revenue and occupancy. You will be responsible for greeting guests and handling inquiries with professionalism.

The role requires hospitality experience and proficiency with Microsoft Office, and you will operate the HMS system to manage guest services, logging, and routine correspondence in a busy front desk

Qualifications

• Experience in a hotel or related field preferred.
• Proficiency in Microsoft Office applications preferred.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Answer inquiries about hotel services, facilities, and hours of operation.
• Balance and prepare documents for shift closing.
• Operate Front Desk computer system.
• Follow cash handling and credit policies.
• Maintain knowledge of HMS system and hotel facilities.
• Handle check-ins and checkouts in a courteous manner.

Skills

Hotel experience

MS Office

Front desk operations

Tools

HMS hotel system

Front Desk software

Job description

Peregrine Yountville Management LLC is seeking a Front Office Agent to provide attentive, courteous service at the lobby desk during check-in, stay, and checkout, while maximizing room revenue and occupancy. You will be responsible for greeting guests and handling inquiries with professionalism.

The role requires hospitality experience and proficiency with Microsoft Office, and you will operate the HMS system to manage guest services, logging, and routine correspondence in a busy front desk