Guest Experience Front Desk Agent

Kalyan Hospitality; Blackstone (VA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Kalyan Hospitality in Virginia invites applications for a Hotel Guest Service Agent. The role covers front desk operations from check-in to check-out, handling reservations, guest inquiries, and billing with professionalism to ensure an exceptional guest experience.

You will process payments, manage foreign currency transactions, coordinate with housekeeping, and help guests with requests while maintaining accurate records.

Formación

• Previous experience in a customer service role, preferably but not required in the hospitality industry.
• Basic math skills for billing and handling foreign currency.
• Ability to communicate clearly and professionally in English.

Responsabilidades

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage check-in and check-out procedures efficiently using hotel reservation and billing systems.
• Handle guest inquiries, requests, and complaints promptly, ensuring effective problem resolution.
• Process payments, including handling foreign currency transactions accurately and securely.
• Coordinate with housekeeping and room service teams to fulfill guest needs and maintain room readiness.
• Maintain accurate records of guest information and reservations using phone and computer systems.
• Assist guests with special requests and provide information about hotel services and local attractions.
• Lift and bend as necessary to manage luggage and assist guests with their belongings.

Conocimientos

Customer service

English language

Basic math

Multilingual abilities

Herramientas

Billing software

Phone systems

Descripción del empleo

Kalyan Hospitality in Virginia invites applications for a Hotel Guest Service Agent. The role covers front desk operations from check-in to check-out, handling reservations, guest inquiries, and billing with professionalism to ensure an exceptional guest experience.

You will process payments, manage foreign currency transactions, coordinate with housekeeping, and help guests with requests while maintaining accurate records.