Guest Experience Agent — Front Desk & Concierge

Monarch Casino Resort Spa Black Hawk; Colorado; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Tuition reimbursement

401k

Paid time off

Holidays

Team member discounts

Bus transportation subsidy

Job summary

Monarch Casino Resort Spa Black Hawk is seeking a friendly Hotel Front Desk Agent to warmly welcome guests, manage reservations, check-ins and check-outs, and provide clear directions.

The role requires strong communication, the ability to work all shifts including weekends and holidays, and a customer-service mindset. We offer competitive pay at $20/hour plus commission, plus comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma preferred.
• Previous hotel/resort experience preferred.
• Friendly, approachable, and team-oriented.
• Good communication skills.
• Ability to work with others and alone; all shifts, weekends, and holidays required.

Responsibilities

• Extend a warm and friendly welcome to all guests, internal and external.
• Offer clear directions and guidance to guests as needed.
• Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
• Manage guest mail with care and accuracy.
• Address guest concerns and feedback, recording comments for follow-up.
• Answer phone calls promptly and courteously.

Skills

Customer service

Communication skills

Teamwork

Flexible shifts

Work independently

Education

High School Diploma

Job description

Monarch Casino Resort Spa Black Hawk is seeking a friendly Hotel Front Desk Agent to warmly welcome guests, manage reservations, check-ins and check-outs, and provide clear directions.

The role requires strong communication, the ability to work all shifts including weekends and holidays, and a customer-service mindset. We offer competitive pay at $20/hour plus commission, plus comprehensive benefits and growth opportunities.