Luxury Front Desk Agent - Guest Experience

Monarch Casino Resort Spa - Black Hawk; Black Hawk (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Tuition reimbursement up to $6,000/yr

Company-matched 401k

Paid time off & six holidays

One free hot meal per shift

Bus transportation subsidy up to 80%

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado invites applications for a Hotel Front Desk Agent. This role handles guest check-ins/outs, reservations, and payment processing, while delivering warm, professional service across all guest interactions.

Compensation includes $20.00 per hour plus commission, with opportunities across full-time and part-time schedules. A strong emphasis on friendliness, communication, and teamwork underpins success in this team-driven property.

Qualifications

• High School Diploma preferred.
• Friendly and team-oriented.
• Good communication skills.
• Ability to work independently and with others.

Responsibilities

• Warmly welcome all guests (internal and external).
• Provide directions and guidance as needed.
• Manage check-ins/outs, reservations, keys, charges, and payments.
• Handle guest mail with care and accuracy.
• Address guest concerns and log feedback for follow-up.
• Answer phone calls promptly and courteously.

Skills

Friendly

Communication

Teamwork

Education

High School Diploma

Job description

Monarch Casino Resort Spa in Black Hawk, Colorado invites applications for a Hotel Front Desk Agent. This role handles guest check-ins/outs, reservations, and payment processing, while delivering warm, professional service across all guest interactions.

Compensation includes $20.00 per hour plus commission, with opportunities across full-time and part-time schedules. A strong emphasis on friendliness, communication, and teamwork underpins success in this team-driven property.