Hotel Front Desk Agent

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Education reimbursement

401k match

Paid time off

Job summary

Monarch Casino Resort Spa in Black Hawk, CO is seeking a Hotel Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and address inquiries with a focus on exceptional service. The role requires clear communication and the ability to handle reservations and payments efficiently.

We offer comprehensive benefits and opportunities for growth within the hotel, dining, and spa operations, with a commitment to guest satisfaction and a welcoming team environment.

Qualifications

• Friendly, approachable, and team-oriented communication with guests.
• Ability to work with others and provide clear directions to guests.
• Strong customer service mindset and professional presentation.

Responsibilities

• Greet guests warmly and assist with check-in/check-out processes.
• Provide directions, manage reservations, and process payments.
• Address guest concerns and feedback with timely follow-up.
• Answer phone calls promptly and courteously.

Skills

Friendly demeanor

Great communication

Team-oriented

Education

High School Diploma

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.Job Title: Hotel Front Desk AgentSalary: $20.00/ an hour + CommissionStatus: Full Time, Part TimeShift: VariesMonarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.Responsibilities:Extend a warm and friendly welcome to all guests, both internal and external.Offer clear directions and guidance to guests as needed.Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.Manage guest mail with care and accuracy.Address guest concerns and feedback, recording comments for follow-up.Answer phone calls promptly and courteously.Qualifications:High School Diploma preferred.Previous hotel/resort experience preferred.Must be friendly, approachable, and team-oriented.Must have good communication skills.Ability to work well with others and alone.Must be able to work all shifts, weekends, and holidays.Benefits:Enhanced health, dental, and vision insurance, along with a flexible spending account.Education, tuition, and certification reimbursement (up to $6,000 per calendar year).Growth opportunities available within department/company.Access the team dining hall with one free hot meal per shift.Company-matched 401k.Paid time off and six observed holidaysTeam Member Hotel, Retail, and Spa DiscountsTeam Member Anniversary Recognition (earn resort credit, vacation trips and more!)Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.An estimated salary for this position would be:We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.