Guest Experience Front Desk Agent

Hyatt Place Atlanta Alpharetta; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Place Atlanta Alpharetta is seeking a Front Desk Agent to greet and register guests, provide outstanding service during their stay, and settle accounts on check-out. Responsibilities include handling reservations, acting as hotel operator, and performing concierge duties with a focus on guest satisfaction.

The role requires a positive, upbeat personality, the ability to multitask, and strong communication with guests and colleagues.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field is helpful.
• Experience in a hotel or related field preferred.
• Positive and upbeat personality with strong customer service.
• Ability to multitask, detail oriented, and problem solve.

Responsibilities

• Greet and register guests with a friendly, service-oriented attitude.
• Provide accurate reservations handling, hotel operator, and concierge duties.
• Handle check-ins and check-outs efficiently and courteously.
• Maintain professional appearance and adhere to brand standards.
• Communicate effectively with guests and team members.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Attention to detail

Education

High School diploma or equivalent

College coursework in related field

Hotel experience preferred

Job description

Hyatt Place Atlanta Alpharetta is seeking a Front Desk Agent to greet and register guests, provide outstanding service during their stay, and settle accounts on check-out. Responsibilities include handling reservations, acting as hotel operator, and performing concierge duties with a focus on guest satisfaction.

The role requires a positive, upbeat personality, the ability to multitask, and strong communication with guests and colleagues.