Guest Experience Agent

Hei Hotels Inc.; Alpharetta, Northern (GA, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free lunch or dinner during shift

Free gated on-site parking

Provided uniforms

Discounted dry cleaning on-site

Marriott discounted room program for员工

Job summary

HEI Hotels and Resorts is hiring for a Front Desk/Guest Services role in Alpharetta, GA. The associates are welcomed with a friendly front desk team and will assist guests with check-in/check-out, inquiries, and local recommendations.

Responsibilities include inputting guest data, processing payments, coding keys, and promoting brand programs while delivering a positive guest experience. Benefits include medical/dental/vision, retirement options, and on-site perks.

Qualifications

• Hotel experience preferred.
• Ability to perform moderate mathematical calculations with a calculator.
• Ability to input and retrieve information using a computer system and handle guest inquiries.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Promote HEI Hotels and Resorts and brand marketing programs.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys.
• Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates.
• Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.
• Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Customer service

Cash handling

Front desk operations

POS systems

Multitasking

Tools

Front desk software

POS terminal

Computer system

Job description

HEI Hotels and Resorts is hiring for a Front Desk/Guest Services role in Alpharetta, GA. The associates are welcomed with a friendly front desk team and will assist guests with check-in/check-out, inquiries, and local recommendations.

Responsibilities include inputting guest data, processing payments, coding keys, and promoting brand programs while delivering a positive guest experience. Benefits include medical/dental/vision, retirement options, and on-site perks.