Guest Experience Food Server & Upsell Pro

The Mint Gaming Hall Cumberland; Williamsburg (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

The Mint Gaming Hall Cumberland is hiring team members to greet guests, take orders, and deliver food in a fast-paced environment. You will handle cash, restock supplies, and uphold safety and sanitation standards while providing BIG service to guests.

Candidates must be 18+, pass background checks, and be flexible for day, swing, night, weekend, and holiday shifts. Kentucky gaming license and STAR Certification required before start date.

Qualifications

• High school diploma or GED preferred.
• Must be 18 years or older.
• Must pass pre-screening and background checks.
• Ability to work a variety of shifts including weekends and holidays.
• Must obtain Kentucky gaming/racing license.
• Must obtain STAR Certification prior to start date.

Responsibilities

• Greet guests in a friendly, approachable manner.
• Operate a cash register and handle payments in cash, gift cards, or comps.
• Count and provide accurate change; adhere to cash handling policies.
• Restock supplies and merchandise as needed.
• Upsell through product knowledge and enthusiasm.
• Take guests' orders and deliver food to tables; maintain cleanliness and safety.

Skills

Customer service

Cash handling

Upselling

Menu knowledge

Safety compliance

Teamwork

Education

High school diploma or GED

Tools

Cash register operations

Job description

The Mint Gaming Hall Cumberland is hiring team members to greet guests, take orders, and deliver food in a fast-paced environment. You will handle cash, restock supplies, and uphold safety and sanitation standards while providing BIG service to guests.

Candidates must be 18+, pass background checks, and be flexible for day, swing, night, weekend, and holiday shifts. Kentucky gaming license and STAR Certification required before start date.