Guest Experience Associate: Gift Shop and Upsell Pro

The Mint Gaming Hall; Franklin (KY); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401K with company match

Weekly pay

FSA/HSA

Job summary

The Mint Gaming Hall in Kentucky is seeking a guest-focused team member for our retail/outlet operations. You will greet guests, operate the cash register, handle payments, and provide accurate change while applying cash policies and maintaining a tidy, safe workspace.

You should be at least 18, have a high school diploma or GED preferred, and be able to pass background checks. Flexibility for varied shifts is required; benefits and weekly pay are offered in a fast-paced environment.

Qualifications

• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Must pass any and all required background checks.
• Must be able to obtain required work cards and non-gaming registration as required by local jurisdiction.

Responsibilities

• Greet guests in a friendly and approachable manner.
• Operate a cash register and receive payment from guests in cash, gift card or comp.
• Accurately counts and provides change to guests.
• Adheres to all cash handling and comp policies and procedures.
• Restocks supplies and merchandise as needed throughout the shift.
• Upsell and influence guest decisions through product knowledge and enthusiasm.
• Maintain a clean and safe work area; follow safety regulations.
• Report maintenance or safety concerns to supervisor promptly.
• Support team members and assist in guest interactions.
• Inform guests about loyalty programs and discounts.
• Introduce guests to new merchandise to drive sales and loyalty.
• Maintain store appearance and organize stockroom, restock as needed.
• Use inventory system to check product in/out and report stock needs.

Skills

Customer service

Cash handling

Upselling

Teamwork

Safety compliance

Attendance

Education

High school diploma or GED

Job description

The Mint Gaming Hall in Kentucky is seeking a guest-focused team member for our retail/outlet operations. You will greet guests, operate the cash register, handle payments, and provide accurate change while applying cash policies and maintaining a tidy, safe workspace.

You should be at least 18, have a high school diploma or GED preferred, and be able to pass background checks. Flexibility for varied shifts is required; benefits and weekly pay are offered in a fast-paced environment.