Banquet Service Specialist – Part-Time Guest Enthusiast

The Mint Gaming Hall Kentucky Downs; Franklin (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

The Mint Gaming Hall Kentucky Downs is seeking part-time team members to handle guest requests with courtesy and efficiency. You will solve problems, communicate clearly, and seek management assistance when needed to ensure guest satisfaction.

Responsibilities include setting up rooms, greeting guests, and maintaining meeting spaces and equipment. You will work varied shifts and contribute to a high standard of service in a casino hospitality environment.

Qualifications

• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Must pass background checks.
• Ability to work a variety of shifts including day, swing, late-night, weekend and holiday shifts.

Responsibilities

• Completes all work assignments and follows all instructions directed by supervisor or shift leader.
• Ensures all water, amenities, audio-visual and breaks are in room at least 15 minutes prior to start of meeting.
• Complies with all customer needs for additional equipment and supplies and conveys the additional charge to the guest
• Takes initiative to greet guests in a friendly manner.
• Sets up and cleans all meeting and meal function rooms in accordance with company and hotel specification.
• Freshens all meeting rooms during meal breaks by replacing ashtrays, changing cloths if necessary, refilling candy jars, replacing water glasses, refilling water pitchers, and removing garbage from meeting areas and break tables.
• Assists with meal service and breakdown as needed. Assists in getting banquet guest checks signed and turned in to the front office for proper posting.
• Follows all energy conservation guidelines as well as safety procedures.
• To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.

Skills

Effective communication

Problem solving

Good judgement

Guest service

Education

High school diploma or GED

Job description

The Mint Gaming Hall Kentucky Downs is seeking part-time team members to handle guest requests with courtesy and efficiency. You will solve problems, communicate clearly, and seek management assistance when needed to ensure guest satisfaction.

Responsibilities include setting up rooms, greeting guests, and maintaining meeting spaces and equipment. You will work varied shifts and contribute to a high standard of service in a casino hospitality environment.