Guest Experience Food Runner

Terranea-Resorts; Rancho Palos Verdes (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Terranea-Resorts in Rancho Palos Verdes, CA is seeking a motivated Food Service Associate to support expo setup, prep and guest requests. You will work with the kitchen team to ensure orders are prepared to guest specifications and maintain the restaurant's presentation standards.

The role requires strong English communication, the ability to stay organized in a fast-paced environment, and a willingness to perform closing duties, restock, and assist guests with a friendly, professional attitude.

Qualifications

• Energetic, enthusiastic and motivational individual.
• Must be able to speak, comprehend, and read English.
• Must have strong communication skills.
• Ability to implement and uphold service standards.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for long periods of time.
• Ability to prioritize and organize work assignments.
• High School diploma preferred.
• Food Handler’s Card needed.

Responsibilities

• Set up expo window area according to Nelson’s standards.
• Be able to take instruction from the Chef working the line.
• Assure all items are delivered and prepared as orders are requested to guest specifications.
• Maintain consistency of food item presentation.
• Consistently keep the restaurant organized and clean.
• Set up trash cans, plates, utensils, and to-go containers at start of shift.
• Pick up soiled plates and beverages, and place into bus tubs.
• Ensure full bus tubs get brought back into the kitchen.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Set up heat lamps or umbrellas per a guests request.
• Complete closing duties, including restocking items, turning off lights, etc.
• Ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests` service needs.
• Speak with others using clear and professional language.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Adhere to departmental policies and procedures.
• Complete closing duties, including restocking items, etc.
• Effectively communicate with peers, management, line and front of the house employees.
• Perform related duties as required.
• Be responsible for the cleanliness of the immediate work area as well as the general property.

Skills

Customer service

Communication

English proficiency

Stamina

Professional appearance

Teamwork

Education

High School diploma

Food Handler’s Card

Job description

Terranea-Resorts in Rancho Palos Verdes, CA is seeking a motivated Food Service Associate to support expo setup, prep and guest requests. You will work with the kitchen team to ensure orders are prepared to guest specifications and maintain the restaurant's presentation standards.

The role requires strong English communication, the ability to stay organized in a fast-paced environment, and a willingness to perform closing duties, restock, and assist guests with a friendly, professional attitude.