Guest Experience Food Runner

Cinépolis Cinemas USA; Keller (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

Cinépolis USA in Texas (Keller) is seeking a Front-of-House Runner to deliver concessions and dining items to guests, ensuring timely, accurate service and high guest satisfaction. You will work closely with expediters and fellow team members to maintain smooth operations during screenings and events.

The ideal candidate has 1+ year of food running or bussing experience, ServSafe/food handling and alcohol training, and strong interpersonal and communication skills to handle busy, dynamic

Qualifications

• Must be 18 years or older per state guidelines.
• 1+ years of food running or bussing preferred
• ServSafe, Food Handling and Alcohol training certifications required
• Strong interpersonal skills for interacting with employees, guests, and management
• Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
• Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
• Have integrity and can be counted on to do the right thing
• Available nights, holidays and weekends

Responsibilities

• Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
• Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
• Double check orders for correctness and communicate with kitchen/expediter/supervisors if they are not.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinépolis offerings if guests would like to order more items.
• Clean auditoriums removing all dishes, trash, and providing managers with any found items.
• Assist team members including scanning tickets, cleaning, restroom checks, and ringing up guests at concessions or box office.
• Address guest complaints and direct them to proper resource if unable to assist.
• Be aware of movie projection issues and inform management as needed.
• Complete opening, mid and closing procedures and related duties.
• Acknowledge guests by Cinépolis standards.
• Attend trainings and meetings as required

Job description

Cinépolis USA in Texas (Keller) is seeking a Front-of-House Runner to deliver concessions and dining items to guests, ensuring timely, accurate service and high guest satisfaction. You will work closely with expediters and fellow team members to maintain smooth operations during screenings and events.

The ideal candidate has 1+ year of food running or bussing experience, ServSafe/food handling and alcohol training, and strong interpersonal and communication skills to handle busy, dynamic