Guest Experience Runner

Cinépolis Cinemas USA; McKinney (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount on tickets, food and

Milestone anniversary gifts

Job summary

Cinépolis USA is a luxury cinema exhibitor based in Dallas, operating 26 premium theaters across several states. The Runner delivers food and drinks to guests, contributing to outstanding hospitality and ensuring orders are correct and timely.

As a team member, you will navigate a fast-paced environment, upsell items when appropriate, and assist with dining and concession services, while maintaining guest satisfaction and Cinépolis standards.

Qualifications

• Must be 18 years or older per state guidelines.
• 1+ year of food running or bussing preferred.
• ServSafe, Food Handling and Alcohol training certifications required.
• Strong interpersonal and communication skills.
• Ability to stay detailed and organized in a fast-paced environment.
• Demonstrates integrity and reliability.

Responsibilities

• Deliver concessions, kitchen, and bar items to guests accurately and promptly.
• Coordinate with expeditor to ensure orders arrive together and hot.
• Double-check orders and communicate issues to kitchen and supervisors.
• Recommend menu items and upsell promotions to guests.
• Clear and reset auditoriums, manage trash and lost items for the team.
• Assist with ticket scanning, cleaning, and box office tasks as needed.
• Handle guest complaints and direct to proper resource if needed.
• Monitor movie projections and report issues to management.

Skills

Interpersonal skills

Communication skills

Attention to detail

Integrity

Education

18 years or older

ServSafe / Food Handling / Alcohol training

Job description

Cinépolis USA is a luxury cinema exhibitor based in Dallas, operating 26 premium theaters across several states. The Runner delivers food and drinks to guests, contributing to outstanding hospitality and ensuring orders are correct and timely.

As a team member, you will navigate a fast-paced environment, upsell items when appropriate, and assist with dining and concession services, while maintaining guest satisfaction and Cinépolis standards.