Guest Experience Runner

Cinépolis Cinemas USA; Tomball (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discount on tickets and food

Gifts for milestone anniversaries

Job summary

Cinépolis USA is seeking a courteous Runner to join our Operations team in a theater setting. You will deliver concessions and meals to guests, ensure accuracy and timeliness of orders, and contribute to an exceptional Cinépolis experience.

In a fast-paced environment, you’ll assist teammates, participate in trainings, and uphold hospitality standards with attention to detail. This role emphasizes reliability, flexibility, and strong guest interactions, including nights, holidays, and weekends.

Qualifications

• Must be 18 years or older. Refer to your state guidelines.
• 1+ years of food running or bussing preferred
• ServSafe, Food Handling and Alcohol training certifications required
• Strong interpersonal skills for interacting with employees, guests, and management
• Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
• Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
• Have integrity and can be counted on to the right thing
• Available nights, holidays and weekends

Responsibilities

• Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
• Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
• Demonstrate Commitment, and Integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items.
• Clean auditoriums removing all dishes, trash, and providing managers with any found items.
• Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office.
• Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
• Be cognizant of issues with movie projections-communicating with management when issues arise.
• Complete all opening, mid and closing procedures- including but not limited to other duties.
• Acknowledging guest by Cinépolis standards.
• Attend and participate in trainings and meetings

Skills

Food running

Interpersonal skills

Communication

Attention to detail

Flexible schedule

Education

ServSafe, Food Handling and Alcohol certifications

18+ age requirement

High school diploma or equivalent

Job description

Cinépolis USA is seeking a courteous Runner to join our Operations team in a theater setting. You will deliver concessions and meals to guests, ensure accuracy and timeliness of orders, and contribute to an exceptional Cinépolis experience.

In a fast-paced environment, you’ll assist teammates, participate in trainings, and uphold hospitality standards with attention to detail. This role emphasizes reliability, flexibility, and strong guest interactions, including nights, holidays, and weekends.