Guest Experience & Food Quality Leader

Chipotle Mexican Grill; Concord (MA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill in Concord, MA is hiring a Service Leader to oversee operations, ensure safe, high-quality food, and lead a trained restaurant crew. The role focuses on delivering a positive customer experience and maintaining a clean, efficient line.

You will train front-of-house staff, monitor schedules, participate in performance reviews, and support office tasks while upholding Food With Integrity. This is a dynamic, growth-oriented workplace with a strong team culture.

Qualifications

• High school diploma required.
• Restaurant experience preferred.
• Knowledge of cash handling policies and procedures.
• Understanding of Food Safety and health department matters.
• Ability to read/write/speak the primary language of the work location.

Responsibilities

• Ensure great tasting, high quality food is served.
• Maintain clean, organized line and functioning equipment.
• Support food safety with hand washing, gloves, time/temperature monitoring.
• Resolve customer incidents to ensure positive experiences.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train all front-of-house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with office administration and banking policies.
• Ensure office equipment and supplies are adequate.

Skills

Food With Integrity philosophy

Cash handling policies

Food safety knowledge

Office paperwork familiarity

English proficiency

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill in Concord, MA is hiring a Service Leader to oversee operations, ensure safe, high-quality food, and lead a trained restaurant crew. The role focuses on delivering a positive customer experience and maintaining a clean, efficient line.

You will train front-of-house staff, monitor schedules, participate in performance reviews, and support office tasks while upholding Food With Integrity. This is a dynamic, growth-oriented workplace with a strong team culture.