Guest Experience Floor Supervisor

One Ocean Resort & Spa; Orlando, Northern (FL, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

One Ocean Resort & Spa in Orlando is seeking a dedicated hotel associate to help deliver exceptional guest experiences. You will prepare staff schedules, distribute work, and ensure every room and public area is cleaned to company standards.

The role requires thorough daily inspections and a proactive approach to service. You will train new associates, provide ongoing coaching, handle VIP requests and special arrangements, maintain lost‑and‑found records, and promptly report repairs or safety

Qualifications

• Must demonstrate high work ethic and self-initiative.
• May be required to work varying schedules, including nights, weekends and holidays.
• Ability to work as part of a team to provide great guest experiences.
• Ability to work in an office environment and use standard office equipment.
• Physical ability to lift 10–25 pounds and sit/stand for extended periods.

Responsibilities

• Prepare schedules for the staff and distribute workload, ensuring all sections are covered.
• Thoroughly inspect guest rooms and public areas daily to ensure they are cleaned according to company standards.
• Train and supervise all new associates and provide ongoing training for current staff.
• Check for early make-ups, special requests and VIPs.
• Maintain proper written records for lost and found.
• Run a departure report and recheck all rooms in your assigned section.
• Write up work orders for all repairs and immediately report any safety hazards to management for immediate attention.

Skills

Team player

Strong work ethic

Flexible schedule

Attention to detail

Communication skills

Job description

One Ocean Resort & Spa in Orlando is seeking a dedicated hotel associate to help deliver exceptional guest experiences. You will prepare staff schedules, distribute work, and ensure every room and public area is cleaned to company standards.

The role requires thorough daily inspections and a proactive approach to service. You will train new associates, provide ongoing coaching, handle VIP requests and special arrangements, maintain lost‑and‑found records, and promptly report repairs or safety