Lead Floor Supervisor - Hotel Ops & Guest Experience

Murrieta Hot Springs Resort; Orlando, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Murrieta Hot Springs Resort in Orlando, FL is seeking a dedicated housekeeping supervisor to help deliver exceptional guest experiences. You will schedule staff, monitor work distribution, and ensure cleaning standards are met across guest rooms and public areas.

The role requires training and supervising new associates, handling VIP requests, maintaining records, and coordinating repairs. This full-time position offers opportunities to lead a team in a hospitality-rich environment.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

• Prepare schedules for the staff and complete the work distribution report, ensuring all sections are covered.
• Thoroughly inspect guest rooms and public areas daily to ensure they are cleaned according to company standards.
• Train and supervise all new associates and provide on‑going training for current staff.
• Check for early make‑ups, special requests and VIPs.
• Maintain proper written records for lost and found.
• Run a departure report and recheck all rooms showing up in your assigned section.
• Write up work orders for all repairs and immediately report any broken door locks or safety hazards to management for immediate attention.

Job description

Murrieta Hot Springs Resort in Orlando, FL is seeking a dedicated housekeeping supervisor to help deliver exceptional guest experiences. You will schedule staff, monitor work distribution, and ensure cleaning standards are met across guest rooms and public areas.

The role requires training and supervising new associates, handling VIP requests, maintaining records, and coordinating repairs. This full-time position offers opportunities to lead a team in a hospitality-rich environment.