Guest Experience Floor Leader

Four Leaves; Park Ridge (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Dynamic working environment

Competitive compensation

Paid time off

Training & development

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Four Leaves in Park Ridge, New Jersey seeks an experienced Floor Manager / Guest Experience Manager to enhance guest experiences and foster a high-performing team culture. This role requires overseeing daily operations in a fast-paced dining environment, leading and coaching staff, and engaging with guests. Ideal candidates have proven experience in hospitality, strong leadership skills, and a genuine passion for service. Opportunities for growth and competitive compensation are offered.

Qualifications

• Proven experience in a high-volume, hospitality-driven restaurant environment.
• Strong leadership presence with the ability to command a room without ego.
• Natural ability to connect with guests and build rapport quickly.
• Experience training and developing service staff.
• Calm under pressure with strong decision-making instincts.
• A genuine passion for hospitality and team building.

Responsibilities

• Be a constant presence on the floor during service: visible, engaged, and proactive.
• Handle guest feedback in real time, turning issues into loyalty-building moments.
• Lead, coach, and mentor Front of House staff.
• Oversee daily service flow to ensure smooth, efficient operations.
• Run pre-shift meetings with clarity and energy.

Skills

Leadership

Guest engagement

Team building

Hospitality

Job description

Four Leaves in Park Ridge, New Jersey seeks an experienced Floor Manager / Guest Experience Manager to enhance guest experiences and foster a high-performing team culture. This role requires overseeing daily operations in a fast-paced dining environment, leading and coaching staff, and engaging with guests. Ideal candidates have proven experience in hospitality, strong leadership skills, and a genuine passion for service. Opportunities for growth and competitive compensation are offered.