Guest Experience & Facilities Steward

Gila River Resorts & Casinos; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

Gila River Resorts & Casinos is seeking a maintenance/housekeeping associate responsible for cleaning and organizing food and hospitality areas within the casino. You may help with banquet set-ups for catering and food service, ensuring sections stay safe and sanitary while adhering to company policies.

Ideal candidates have a high school diploma, can obtain required certifications, and demonstrate strong guest service and communication skills.

Qualifications

• High School Diploma or equivalent preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY: Greet guests, interact positively, listen actively, and appreciate our guests.
• Must possess excellent guest service skills, strong telephone etiquette, and be self-starter with ability to follow up and complete tasks with minimal supervision.
• Ability to establish and maintain effective working relationships with guests and team members.
• Strong interpersonal and communication skills, both written and oral.
• Must have or acquire within one year knowledge of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to responsibilities.

Responsibilities

• Participates in the maintenance of the casino including sweeping, mopping, cleaning and organizing food and hospitality areas.
• Assist with banquet set-up relating to tables, chairs, and other catering and food service preparations.
• Promotes and provides excellent guest service experiences to both internal and external guests.
• Completes all duties and tasks assigned.
• Ensures highest sanitation levels for items used so they can be used again clean and safe.
• Follows MSDs criteria, food safety, and Food & Beverage policies and procedures.
• Removes trash and maintains loading and receiving areas in safe, clean condition.
• Cleans and sanitizes all food service areas and equipment.
• Maintains dependable attendance with minimal absences or lateness.
• Performs other special projects and duties as assigned.

Skills

Guest service

Sanitation standards

Compliance trainings

Communication skills

Teamwork

GILA WAY understanding

Education

High School Diploma or equivalent

Job description

Gila River Resorts & Casinos is seeking a maintenance/housekeeping associate responsible for cleaning and organizing food and hospitality areas within the casino. You may help with banquet set-ups for catering and food service, ensuring sections stay safe and sanitary while adhering to company policies.

Ideal candidates have a high school diploma, can obtain required certifications, and demonstrate strong guest service and communication skills.