Casino Guest Experience Specialist

Gila River Resorts & Casinos; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Gila River Resorts & Casinos in Phoenix, AZ is seeking a dedicated housekeeper/cleaner to maintain a clean and professional environment within the casino facilities. You will personally perform duties that support guest satisfaction and uphold the GILA WAY.

Responsibilities include cleaning gaming machines areas, flooring, restrooms, and assisting guests with a professional demeanor. The role emphasizes guest service, reliability, and the ability to work with minimal supervision.

Qualifications

• High School Diploma or equivalent preferred.
• GILA WAY: Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships with guests and team members.
• Strong interpersonal and communication skills, both written and oral.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Ensures that all gaming machines and surrounding areas are clean, shiny and presentable by dusting and wiping down all equipment, removing trash and cigarette butts and cleaning chairs.
• Sweeps and vacuums all flooring and carpeting on both a scheduled and as-needed basis.
• Cleans stains and spills on flooring and carpeting when they occur.
• Empties trash cans and ash trays on both a scheduled and as-needed basis.
• Cleans and restocks restrooms on both a scheduled and as-needed basis.
• Engages guests in a professional guest service manner.
• Performs other special projects and duties as assigned.

Skills

Guest service

Telephone etiquette

Interpersonal communication

Self-starter / follow-up

Education

High School Diploma or equivalent

Job description

Gila River Resorts & Casinos in Phoenix, AZ is seeking a dedicated housekeeper/cleaner to maintain a clean and professional environment within the casino facilities. You will personally perform duties that support guest satisfaction and uphold the GILA WAY.

Responsibilities include cleaning gaming machines areas, flooring, restrooms, and assisting guests with a professional demeanor. The role emphasizes guest service, reliability, and the ability to work with minimal supervision.