Steward

Gila River Resorts & Casinos; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

Gila River Resorts & Casinos is seeking a maintenance/housekeeping associate responsible for cleaning and organizing food and hospitality areas within the casino. You may help with banquet set-ups for catering and food service, ensuring sections stay safe and sanitary while adhering to company policies.

Ideal candidates have a high school diploma, can obtain required certifications, and demonstrate strong guest service and communication skills.

Qualifications

• High School Diploma or equivalent preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY: Greet guests, interact positively, listen actively, and appreciate our guests.
• Must possess excellent guest service skills, strong telephone etiquette, and be self-starter with ability to follow up and complete tasks with minimal supervision.
• Ability to establish and maintain effective working relationships with guests and team members.
• Strong interpersonal and communication skills, both written and oral.
• Must have or acquire within one year knowledge of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to responsibilities.

Responsibilities

• Participates in the maintenance of the casino including sweeping, mopping, cleaning and organizing food and hospitality areas.
• Assist with banquet set-up relating to tables, chairs, and other catering and food service preparations.
• Promotes and provides excellent guest service experiences to both internal and external guests.
• Completes all duties and tasks assigned.
• Ensures highest sanitation levels for items used so they can be used again clean and safe.
• Follows MSDs criteria, food safety, and Food & Beverage policies and procedures.
• Removes trash and maintains loading and receiving areas in safe, clean condition.
• Cleans and sanitizes all food service areas and equipment.
• Maintains dependable attendance with minimal absences or lateness.
• Performs other special projects and duties as assigned.

Skills

Guest service

Sanitation standards

Compliance trainings

Communication skills

Teamwork

GILA WAY understanding

Education

High School Diploma or equivalent

Job description

Closing Date: September 21, 2026, at 4:00 PM

Pay Range: $18.00 per hour

This position participates in the detail and completion of the maintenance of the casino including sweeping, mopping, cleaning and organizing food and hospitality areas. This team member may assist with banquet set-up relating to the set-up of tables, chairs, and other preparations related to catering and food service by performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Completes all duties and tasks assigned.
• Ensures highest sanitation levels for all items previously used so that they may be used again in clean condition, free of any contamination risk.
• Utilizes and implements M.S.D.S. criteria, food and product safety, and Food & Beverage Policies & Procedures.
• Removes all trash and maintains loading and receiving areas in safe and clean condition.
• Cleans and sanitizes all food service areas and equipment.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.