Guest Experience & Facilities Leader (Technical Services)

Dave & Buster's Management Corporation, Inc.; Warrenville (IL); On-site; USD 65,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health, Dental, Vision

Long & Short-term Disability

Employee Assistance

401K matching

Free food

Free gameplay

Growth opportunities

Two brands under one roof

Job summary

Dave & Buster's Management Corporation, Inc. is seeking a Technical Services Manager/Facility Manager to provide leadership and direction on operating standards and strategic initiatives that boost business results and guest experience.

The role requires managing a fast-paced, high-energy hospitality environment, guiding a team, and ensuring top-tier maintenance of all facility systems. Strong leadership, communication, and problem-solving skills are essential.

Qualifications

• 21+ years of age.
• 3+ years of relevant experience in building maintenance.
• Knowledge of bowling/pinsetter is a plus.
• Ability to move lane maintenance equipment (~250 lbs.), climb ladders, and repair/maintain facility machines.

Responsibilities

• Develop and lead a team of 3–6 hourly members to exceed guest expectations.
• Maintain, troubleshoot, and repair all facility equipment.
• Perform scheduled maintenance and respond to trouble calls.
• Provide hands-on training to technicians and demonstrate proactive leadership.

Skills

Team leadership

Communication

Operations leadership

Facility maintenance

Tools

Bowling/pinsetter knowledge

Job description

Dave & Buster's Management Corporation, Inc. is seeking a Technical Services Manager/Facility Manager to provide leadership and direction on operating standards and strategic initiatives that boost business results and guest experience.

The role requires managing a fast-paced, high-energy hospitality environment, guiding a team, and ensuring top-tier maintenance of all facility systems. Strong leadership, communication, and problem-solving skills are essential.