Guest Experience Leader — Fast-Paced Restaurant Ops

Dave & Buster's Inc.; Katy (TX); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision

401K matching

Free food

Free gameplay

Growth opportunities

Fun work environment

Job summary

Dave & Buster's Inc./Main Event Entertainment is seeking a Restaurant/Operations Manager to provide leadership, supervision, and direction on strategic initiatives and standards to boost business results and guest experience.

The role focuses on developing hourly team members, driving positive interactions with guests, and leading staffing, coaching, and training initiatives across the operation while upholding core values.

Qualifications

• 2+ years of Restaurant/Hospitality experience.
• Proficient in managing COGS and labor cost.
• Ability to lead a team to create a memorable guest experience.
• Must be able to work weekends, nights and holidays.
• Strong leadership capabilities.

Responsibilities

• Developing and leading hourly team members to exceed guest expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Recruiting, hiring, coaching, training, and professional development of team members.
• Living core values and collaborating with the management team to achieve high-quality results.

Skills

Leadership

Team management

Guest experience

Communication

Problem solving

Job description

Dave & Buster's Inc./Main Event Entertainment is seeking a Restaurant/Operations Manager to provide leadership, supervision, and direction on strategic initiatives and standards to boost business results and guest experience.

The role focuses on developing hourly team members, driving positive interactions with guests, and leading staffing, coaching, and training initiatives across the operation while upholding core values.