Guest Experience & Facilities Coordinator

CBRE; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

CBRE in Grand Rapids, MI seeks a Receptionist/Facilities Assistant to deliver a world-class customer service experience to employees and guests in a designated building. You’ll be the first point of contact, greet visitors, issue passes, answer calls, and support workplace services including mail, supplies, and onboarding.

This role sits in the Workplace Experience team and requires strong communication and organizational skills.

Qualifications

• High School Diploma or GED required.
• Strong communication and organizational skills.
• Proficiency with Microsoft Word, Excel and Outlook.
• Experience delivering customer service is a plus.

Responsibilities

• Greet visitors and guests; issue passes and follow security procedures.
• Answer phones in a professional manner and support information requests.
• Coordinate activities for recreation, dining, and business needs.
• Manage janitorial or maintenance work orders and support mail and supplies.
• Assist with onboarding and vendor coordination as needed.
• Organize and support on-site events and room setups.

Skills

Microsoft Office

Communication skills

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

CBRE in Grand Rapids, MI seeks a Receptionist/Facilities Assistant to deliver a world-class customer service experience to employees and guests in a designated building. You’ll be the first point of contact, greet visitors, issue passes, answer calls, and support workplace services including mail, supplies, and onboarding.

This role sits in the Workplace Experience team and requires strong communication and organizational skills.