Guest Experience Executive Team Leader

Roundel; Hermitage, Northern (Mercer County, KY); Hybrid; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits and programs

401(k)

Employee discount

Short term disability

Long term disability

Paid sick leave

Paid national holidays

Paid vacation

Job summary

Target's Service & Engagement Executive Team Leader role in Hermitage, PA oversees guest interactions and service recovery across the store. You will lead a team of Guest Advocates and front-line leaders to deliver a seamless shopping experience and drive store performance.

The role emphasizes scheduling, training, and development conversations, with a focus on de-escalation, digital and physical offerings, and upholding a culture of accountability.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen and problem solving.
• Ability to manage conflict and hold others accountable.
• Ability to relate across all levels of the organization.
• Proven analytical and numerical abilities.
• Ability to learn and adapt to technology needs.
• Ability to manage workload independently and with a team.

Responsibilities

• Build a team focused on guest service and recovery.
• Drive total store sales and support store profitability.
• Anticipate staffing needs and recruit accordingly.
• Mentor leaders and conduct development conversations.
• Ensure training completion and compliance.
• Promote digital and physical offerings to guests.
• Schedule to meet peak traffic and event needs.
• Lead with ethical conduct and safety standards.

Skills

Interpersonal skills

Communication skills

Business acumen

Conflict management

Stakeholder relations

Analytical thinking

Technology adaptability

Workload management

Education

4-year degree or equivalent experience

Job description

Target's Service & Engagement Executive Team Leader role in Hermitage, PA oversees guest interactions and service recovery across the store. You will lead a team of Guest Advocates and front-line leaders to deliver a seamless shopping experience and drive store performance.

The role emphasizes scheduling, training, and development conversations, with a focus on de-escalation, digital and physical offerings, and upholding a culture of accountability.