Guest Experience: Events & Promotions Specialist

Hard Rock Hotel & Casino Biloxi; Biloxi (MS); On-site; USD 18,000 - 25,000; Part time

Job summary

Hard Rock Hotel & Casino Biloxi is seeking a part-time team member for Marketing - Promos and Events to support exciting promotions and guest experiences.

You will facilitate events, distribute gifts and promotional merchandise, assist with event setup, and help guests with information and directions. The role emphasizes exceptional guest service, attention to detail, and adherence to casino policies, with a focus on delivering memorable experiences.

Qualifications

• MS Gaming License required.
• High School diploma or better.

Responsibilities

• Facilitate events and promotions through distributing gifts, Xtra Credit, and promotional merchandise.
• Assist in events through setting up event space, organizing merchandise and decorations, and filling out customer forms.
• Occasional cash handling. Must receive cash handling instructions and abide by property cash handling policies and procedures.
• Assist patrons in requests for assistance, services, and information in a courteous, respectful manner. Provides superior guest service to all guests.
• Educates customers on upcoming promotions and events. Maintains knowledge of property information, including memorabilia.
• Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments.
• Upholds the Mission Statement – We create authentic experiences that rock.
• Markets Motorcoach packages to tour operators and bus companies.

Education

High School or better

Job description

Hard Rock Hotel & Casino Biloxi is seeking a part-time team member for Marketing - Promos and Events to support exciting promotions and guest experiences.

You will facilitate events, distribute gifts and promotional merchandise, assist with event setup, and help guests with information and directions. The role emphasizes exceptional guest service, attention to detail, and adherence to casino policies, with a focus on delivering memorable experiences.