Guest Experience & Events Lead (Front Desk)

Wequassett; Tuscaloosa (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Employee perks

Job summary

AC Hotel Tuscaloosa Downtown is seeking a Complex Guest Experience & Events Coordinator to support Front Desk operations across two properties, ensuring a warm, seamless guest experience. The role will evolve to support group business, events, and community initiatives, contributing to revenue opportunities and lasting client relationships.

The position requires strong communication, hospitality experience, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Experience in front desk, hospitality, or customer service preferred.
• Strong communication and interpersonal skills with guest-first mindset.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide Front Desk coverage across two properties, delivering a warm, welcoming guest experience.
• Lead onboarding and training for new Front Desk associates.
• Coordinate group arrivals, property tours, and on-site client experiences.
• Develop and host recurring events to drive guest engagement and revenue.
• Create personalized welcome materials and check-in presentations for groups.

Skills

Front Desk Ops

Group Events

F&B Programming

Microsoft 365

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

AC Hotel Tuscaloosa Downtown is seeking a Complex Guest Experience & Events Coordinator to support Front Desk operations across two properties, ensuring a warm, seamless guest experience. The role will evolve to support group business, events, and community initiatives, contributing to revenue opportunities and lasting client relationships.

The position requires strong communication, hospitality experience, and the ability to manage multiple tasks in a fast-paced environment.