Resort Front Desk & Guest Experience Specialist

EOS Hospitality LLC; Tuscaloosa (AL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Employee perks

Resort environment

Hospitality experience

Job summary

Home2 Suites by Hilton Tuscaloosa Downtown is seeking a Front Desk Associate to welcome guests, process check-ins/outs, and provide local information. This full-time role supports a busy resort environment with a guest-first approach.

You will handle payments, coordinate with other departments, and help maintain a clean, organized lobby while upholding resort policies and guest safety.

Qualifications

• Must have strong guest service and communication skills.
• Experience in hospitality or front desk preferred.
• Ability to manage multiple tasks in a fast-paced hotel environment.
• Detail-oriented, organized, and reliable.
• Must maintain professional appearance and demeanor.
• Flexible shifts including evenings, weekends, and holidays.

Responsibilities

• Greet guests and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately.
• Answer calls and respond to guest inquiries about amenities.
• Handle payments and maintain accurate records.
• Resolve guest concerns professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain front desk and lobby area.
• Uphold resort policies for guest safety.
• Assist with resort communications and supply ordering.
• Sort and send feedback to the Resort Manager.
• Other duties as assigned.

Skills

Guest service

Communication

Multitasking

Detail orientation

Reliability

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

Home2 Suites by Hilton Tuscaloosa Downtown is seeking a Front Desk Associate to welcome guests, process check-ins/outs, and provide local information. This full-time role supports a busy resort environment with a guest-first approach.

You will handle payments, coordinate with other departments, and help maintain a clean, organized lobby while upholding resort policies and guest safety.