Guest Experience & Events Coordinator

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free meals

Gym discounts

Room discounts at Marcus Hotels &

Restaurant discounts

Free parking

Movie theater coupons

Career growth opportunities

Early wage access

Paid time off

Flexible scheduling

Medical, dental, and vision insurance

Job summary

Marcus Hotels & Resorts is seeking an Experience Activity Coordinator for Grand Geneva Resort & Spa in Lake Geneva, WI. You will coordinate daily activities, welcome guests to experiences, and develop engaging events across the property.

Ideal candidates bring energy, creativity, and strong organizational skills to deliver personalized guest experiences while adapting to a dynamic resort schedule that includes nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent is required.
• Event planning, catering, or recreation experience is a plus.
• Strong communication and safety-minded decision making are essential.

Responsibilities

• Plan and execute daily activities for resort guests.
• Welcome and introduce guests to experiences upon arrival.
• Create, develop, and implement on/off-site events.
• Promote and build excitement for scheduled events.
• Address and resolve guest complaints.
• Personalize experiences through guest profiling.
• Schedule activities, update materials, and adjust for changes.
• Complete special projects as assigned.

Skills

High energy

Positive attitude

Creativity

Organizational skills

Multitasking

Written & spoken communication

Independent decision-making

Safety mindset

Flexibility

Education

High school diploma or equivalent

Job description

Marcus Hotels & Resorts is seeking an Experience Activity Coordinator for Grand Geneva Resort & Spa in Lake Geneva, WI. You will coordinate daily activities, welcome guests to experiences, and develop engaging events across the property.

Ideal candidates bring energy, creativity, and strong organizational skills to deliver personalized guest experiences while adapting to a dynamic resort schedule that includes nights, weekends, and holidays.