Hospitality Coordinator

Convene Hospitality Group; Boston (MA); On-site; USD 33,062 - 44,083; Full time

Benefits offered by this job

Health insurance

Paid time off

401K with company match

Parental leave

Job summary

Convene Hospitality Group in Boston is seeking a Hospitality Coordinator to oversee daily operations of our workplace, meeting, and event experiences. Reporting to the General Manager, you will ensure a flawless front-of-house experience for tenants and guests while collaborating across departments.

You will welcome guests, manage lobby flow, support meetings and events from setup to breakdown, and coordinate with building management on security and maintenance.

Qualifications

• Minimum 2 years’ experience in hospitality
• Strong communication skills and a service-first mindset
• Highly organized, adaptable, and comfortable multitasking
• Flexible and long hours sometimes required

Responsibilities

• Welcome and check in all guests, clients, and workplace members
• Manage lobby/reception flow, VIP arrivals, and guest support
• Maintain ownership of assigned desk or floor, ensuring coverage, cleanliness, and organization
• Manage coat check, lost & found, and daily front-of-house operations
• Support end-to-end execution of meetings and events
• Coordinate load-in/load-out, freight, and vendor logistics
• Create event materials (run-of-show, signage, menu cards)
• Assist with setup, breakdown, and on-the-floor support during peak times
• Support site tours and “Surprise & Delight” moments
• Partner with building management on security, maintenance, and event logistics
• Submit and track facility tickets (HVAC, repairs, etc.)
• Coordinate security guards, porters, and lobby flow for events
• Assist members with bookings, catering, badges, and requests
• Manage calendars, event schedules, and internal communications
• Handle packages, invoices, purchasing, and supply inventory
• Support staffing logistics, including scheduling temporary team members
• Use platforms such as Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, and Google Suite
• Partner with Culinary, Service, Production, Technology, and Customer Success teams
• Communicate effectively and problem-solve in real time

Skills

Communication skills

Customer service

Organization

Multitasking

Flexibility

Tools

Salesforce

JIRA

Robin

ProxyClick

DocuPhase

Canva

Google Suite

Job description

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Join Our Operations Team at Convene 1 Boston Place.

We are looking for a Hospitality Coordinator to oversee the daily execution of our workplace, meeting, and event experiences. Reporting directly to the General Manager, this high-visibility, client-facing role is key to delivering an exceptional environment for our tenants and guests. You will collaborate seamlessly across departments to ensure daily operations run flawlessly and hospitality standards remain unmatched.

What You’ll Do:

Experience & Welcome Desk:

• Welcome and check in all guests, clients, and workplace members
• Manage lobby/reception flow, VIP arrivals, and guest support
• Maintain ownership of assigned desk or floor, ensuring coverage, cleanliness, and organization
• Manage coat check, lost & found, and daily front-of-house operations

Event & Meeting Support:

• Support end-to-end execution of meetings and events
• Coordinate load-in/load-out, freight, and vendor logistics
• Create event materials (run-of-show, signage, menu cards)
• Assist with setup, breakdown, and on-the-floor support during peak times
• Support site tours and “Surprise & Delight” moments

Operations & Building Coordination:

• Partner with building management on security, maintenance, and event logistics
• Submit and track facility tickets (HVAC, repairs, etc.)
• Coordinate security guards, porters, and lobby flow for events

Workplace & Administrative Support:

• Assist members with bookings, catering, badges, and requests
• Manage calendars, event schedules, and internal communications
• Handle packages, invoices, purchasing, and supply inventory
• Support staffing logistics, including scheduling temporary team members
• Use platforms such as Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, and Google Suite
• Partner with Culinary, Service, Production, Technology, and Customer Success teams
• Communicate effectively and problem-solve in real time

What We Look For:

• Minimum 2 years’ experience in hospitality
• Strong communication skills and a service-first mindset
• Highly organized, adaptable, and comfortable multitasking
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Compensation: Starting Hourly Rate: $28.00/hour

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.