Event Sales & Hospitality Coordinator

SAWOO GmbH; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Tavistock Restaurant Collection in Boston seeks an Event Sales Coordinator to support planning, coordination, and execution of private dining and group events. This role acts as a liaison between clients, operations, and the Event Sales team to ensure flawless execution from inquiry to completion.

The coordinator provides administrative support and helps drive group dining revenue through organized, hospitality-driven service and clear communication.

Qualifications

• Exceptional hospitality and customer service skills.
• Strong written and verbal communication.
• Excellent organization and time management.
• High attention to detail with the ability to manage multiple priorities.
• Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

• Support the Event Sales team in growing group dining and private event revenue.
• Respond promptly and professionally to event inquiries.
• Build strong relationships with clients while delivering genuine hospitality throughout the planning process.
• Coordinate contracts, deposits, billing, final payments, receipts, and post-event follow-up.
• Create and maintain accurate event records, BEOs, calendars, and client files in planning software.
• Prepare and distribute BEOs prior to weekly operations meetings.
• Participate in weekly BEO meetings and communicate event details with restaurant management teams.
• Create specialty menus and event materials as needed.
• Ensure all events are properly entered and maintained in Tripleseat and OpenTable.
• Coordinate event logistics including room setups, audio/visual needs, floral arrangements, and special requests
• Communicate guest allergies, dietary restrictions, and special accommodations to restaurant teams.
• Conduct venue tours and site visits for prospective clients.
• Provide onsite support for events when needed to ensure successful execution.
• Foster strong working relationships with General Managers, Chefs, and restaurant leadership.
• Assist with maintaining templates, menus, email responses, and sales resources.
• Handle guest concerns professionally and elevate issues to the Director of Sales when appropriate.
• Support department initiatives and projects to improve efficiency, guest experience, and revenue growth.
• Maintain knowledge of restaurant offerings, menus, and hospitality standards through ongoing training.
• Follow all company policies, alcohol awareness procedures, and food safety guidelines.
• Perform additional duties as assigned.

Skills

Hospitality skills

Communication

Organization

Attention to detail

Time management

Cross-functional teamwork

Problem solving

Tools

Microsoft Office

Tripleseat

OpenTable

CRM systems

Job description

Tavistock Restaurant Collection in Boston seeks an Event Sales Coordinator to support planning, coordination, and execution of private dining and group events. This role acts as a liaison between clients, operations, and the Event Sales team to ensure flawless execution from inquiry to completion.

The coordinator provides administrative support and helps drive group dining revenue through organized, hospitality-driven service and clear communication.