Guest Experience & Events Coordinator

Convene; Boston (MA); On-site; USD 79,900,800 - 93,676,800; Full time

Benefits offered by this job

Health coverage

PTO & holidays

401K match

Education support

Volunteer opportunities

Job summary

Convene Hospitality Group seeks a Hospitality Coordinator to oversee daily operations, events, and guest experiences at 1 Boston Place. You will work closely with multiple teams to ensure flawless execution and unmatched hospitality standards.

The role is highly visible, requires strong communication, organization, and flexibility with long hours as needed. You’ll use Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, and Google Suite to coordinate busy schedules.

Qualifications

• Minimum 2 years’ experience in hospitality.
• Strong communication skills and a service-first mindset.
• Highly organized, adaptable, and comfortable multitasking.
• Flexible and long hours sometimes required.
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds.
• Ability to stand, sit, or walk for extended periods.

Responsibilities

• Welcome and check in all guests, clients, and workplace members.
• Manage lobby/reception flow, VIP arrivals, and guest support.
• Maintain ownership of assigned desk or floor, ensuring coverage, cleanliness, and organization.
• Manage coat check, lost & found, and daily front-of-house operations.
• Support end-to-end execution of meetings and events.
• Coordinate load-in/load-out, freight, and vendor logistics.
• Create event materials (run-of-show, signage, menu cards).
• Assist with setup, breakdown, and on-the-floor support during peak times.
• Support site tours and “Surprise & Delight” moments.
• Partner with building management on security, maintenance, and event logistics.

Skills

Hospitality experience

Communication

Highly organized

Multitasking

Flexibility

Physical stamina

Tools

Salesforce

JIRA

Robin

ProxyClick

DocuPhase

Canva

Google Suite

Job description

Convene Hospitality Group seeks a Hospitality Coordinator to oversee daily operations, events, and guest experiences at 1 Boston Place. You will work closely with multiple teams to ensure flawless execution and unmatched hospitality standards.

The role is highly visible, requires strong communication, organization, and flexibility with long hours as needed. You’ll use Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, and Google Suite to coordinate busy schedules.