Guest Experience & Events Assistant - Preview Center

The Walt Disney Company; Kapolei (HI); On-site; USD 32,000 - 45,000; Full time

Job summary

The Walt Disney Company in Kapolei, HI seeks a Disney Vacation Club Preview Assistant to support sales events, manage inventory, and assist guests during daily activities. The role involves indoor/outdoor work, setup and teardown, and ensuring safety and guest satisfaction.

You'll report to the Sales Experience Manager and join a team delivering exceptional service at large-scale events across a resort environment, with flexible shifts and active onsite collaboration.

Qualifications

• 1+ years of customer service experience, preferably customer-facing.
• Strong verbal and written communication skills across in-person, phone, and email interactions.
• Exceptional organizational skills with keen attention to detail.
• Ability to collaborate effectively with cross-functional teams to improve Guest experiences.
• Strong problem-solving skills with the ability to work independently in the absence of leadership.
• Adaptability to switch between tasks or priorities seamlessly in a fast-paced environment.
• Able to lift, carry, and move items that are up to 50 pounds.
• Ability to walk and stand for up to 8 hours per day.
• Full availability for any shift, seven (7) days per week, including evenings, weekends, and holidays.

Responsibilities

• Oversee supply orders and conduct physical inventory counts of materials or supplies in stock, and process purchasing orders to ensure adequate stock levels.
• Open and close various model rooms to maintain a welcoming environment for guests.
• Conduct routine inspections of model rooms to ensure safety and cleanliness standards.
• Sanitize equipment and supplies according to PPE guidelines to maintain health and safety standards.
• Retrieve packages and shipments from the resort’s loading dock, ensuring timely access to materials.
• Manage the set-up and break down of equipment during daily events.
• Assist with guest check-in while providing exceptional service during daily events to enhance the guest experience.
• Gather and organize all necessary materials and supplies for daily events, including seating arrangements, decorations, beverage cart, and equipment.
• Set up daily event spaces, including assembly of any equipment and furniture needed for the event according to the specified layout.
• Ensure all technology is functioning properly, including microphones, projectors, and sound systems.
• Dismantle and pack away all equipment, furniture, and decorations at event conclusion while
• Clean the daily event spaces, including vacuuming, dusting, sanitizing surfaces, and disposing of any waste to restore the area.
• Engage in regular communication and support with team members throughout the event process to create clear expectations in a collaborative environment

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Cross-functional collaboration

Problem solving

Adaptability

Mobility (lifting up to 50 lbs)

Endurance (8 hours standing/walking)

Availability (7 days a week)

Education

High school degree or equivalent

Job description

The Walt Disney Company in Kapolei, HI seeks a Disney Vacation Club Preview Assistant to support sales events, manage inventory, and assist guests during daily activities. The role involves indoor/outdoor work, setup and teardown, and ensuring safety and guest satisfaction.

You'll report to the Sales Experience Manager and join a team delivering exceptional service at large-scale events across a resort environment, with flexible shifts and active onsite collaboration.