Guest Experience & Events Assistant, Preview Center

Disney Experiences; Kapolei (HI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Educational opportunities

Exclusive employee perks

Job summary

Disney Vacation Development, LLC (Aulani, a Disney Resort & Spa) seeks a Disney Vacation Club Preview Assistant to support Sales Leaders and onsite Teams. You’ll assist with event setup, inventory, guest check-ins, and back-stage operations, indoors and outdoors, in Kapolei, HI.

You will work with various teams to ensure smooth events, maintain stock, and provide exceptional service to Members and Guests, contributing to a welcoming, safe environment.

Qualifications

• 1+ years of customer service experience, preferably customer-facing.
• Strong verbal and written communication skills across in-person, phone, and email interactions.
• Exceptional organizational skills with keen attention to detail.
• Ability to collaborate effectively with cross-functional teams to improve Guest experiences.
• Strong problem-solving skills with the ability to work independently in the absence of leadership.
• Adaptability to switch between tasks or priorities seamlessly in a fast-paced environment.
• Able to lift, carry, and move items that are up to 50 pounds.
• Ability to walk and stand for up to 8 hours per day.
• Full availability for any shift, seven (7) days per week, including evenings, weekends, and holidays.

Responsibilities

• Oversee supply orders and conduct physical inventory counts of materials or supplies in stock, and process purchasing orders to ensure adequate stock levels.
• Open and close various model rooms, including Island rooms and Hoku Hideaway, to maintain a welcoming environment for guests.
• Conduct routine inspections of model rooms to ensure compliance with safety and cleanliness standards.
• Sanitize equipment and supplies according to company-approved Personal Protective Equipment (PPE) guidelines to maintain health and safety standards.
• Retrieve packages and shipments from the resort’s loading dock, ensuring timely access to materials needed for the operation.
• Manage the set-up and break down of equipment during daily events.
• Assist with guest check-in while providing exceptional service during daily events to enhance the guest experience.
• Gather and organize all necessary materials and supplies for daily events, including seating arrangements, decorations, beverage cart, and equipment.
• Set up daily event spaces, including assembly of any equipment and furniture needed for the event according to the specified layout, ensuring that all items are in place before the start of the event.
• Ensure all technology is functioning properly, including microphones, projectors, and sound systems.
• Dismantle and pack away all equipment, furniture, and decorations at event conclusion while
• Clean the daily event spaces, including vacuuming, dusting, sanitizing surfaces, and responsibly disposing of any waste or leftover materials to restore the area to its original condition
• Engage in regular communication and support with team members throughout the event process to create clear expectations in a collaborative environment

Skills

Customer service

Communication

Organization

Collaboration

Problem-solving

Adaptability

Lift 50 lbs

Endurance

Availability

Education

High school degree or equivalent

Job description

Disney Vacation Development, LLC (Aulani, a Disney Resort & Spa) seeks a Disney Vacation Club Preview Assistant to support Sales Leaders and onsite Teams. You’ll assist with event setup, inventory, guest check-ins, and back-stage operations, indoors and outdoors, in Kapolei, HI.

You will work with various teams to ensure smooth events, maintain stock, and provide exceptional service to Members and Guests, contributing to a welcoming, safe environment.