Guest Experience Educator — Inspire with Product Knowledge

lululemon; Wrentham (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon Athletica Inc. is seeking Educators to deliver world-class guest experiences in our retail stores. You will connect with guests, educate on products, and share our community and culture with authenticity.

Key responsibilities include engaging guests, assessing needs, facilitating seamless transactions, and collaborating with leadership to ensure a top-tier store environment. A flexible schedule is required and in-store movement is common.

Qualifications

• Ability to create an inclusive, welcoming store environment.
• Demonstrates honest, ethical behavior in all interactions.
• Delights guests with genuine service and product knowledge.
• Takes responsibility for actions and dependability in daily tasks.
• Aware of impact of words/actions on others in a team setting.
• Collaborates effectively with teammates to enhance guest experience.
• Shows enthusiasm and energy in daily work and guest interactions.

Responsibilities

• Interact with guests to ensure a great guest experience while respecting guests’ time.
• Assess guests’ needs to provide tailored purchase and return solutions.
• Provide technical product education by explaining features and benefits.
• Conduct accurate, timely guest transactions and support omnichannel programs.
• Move dynamically on the floor to engage guests and attend to store needs.
• Receive guest feedback and partner with leadership to address it.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Education

High school diploma or GED

Job description

lululemon Athletica Inc. is seeking Educators to deliver world-class guest experiences in our retail stores. You will connect with guests, educate on products, and share our community and culture with authenticity.

Key responsibilities include engaging guests, assessing needs, facilitating seamless transactions, and collaborating with leadership to ensure a top-tier store environment. A flexible schedule is required and in-store movement is common.