Guest Experience Educator

lululemon; Pleasanton (CA); On-site; USD 2,824,000 - 3,250,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon in Pleasanton, CA is seeking an Educator to deliver world-class guest experiences and product education on the sales floor. You’ll drive seamless transactions, support omnichannel programs, and help guests feel welcome in a luxury environment.

The role emphasizes teamwork, reliability, and a positive, energetic approach to helping guests while maintaining store standards and safety protocols. Training and growth opportunities are provided.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods
• Willing to work a flexible schedule including evenings, weekends, and holidays
• Willing to work in an environment with bright lights and loud music
• Willing to move through a store for most of a shift to help guests and accomplish work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work as part of a team and also complete some work independently
• Education: High school diploma, GED, or equivalent

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Skills

Guest experience

Inclusion & diversity

Integrity & honesty

Team collaboration

Enthusiasm

Personal responsibility

Self-awareness

Education

High school diploma or GED

Job description

lululemon in Pleasanton, CA is seeking an Educator to deliver world-class guest experiences and product education on the sales floor. You’ll drive seamless transactions, support omnichannel programs, and help guests feel welcome in a luxury environment.

The role emphasizes teamwork, reliability, and a positive, energetic approach to helping guests while maintaining store standards and safety protocols. Training and growth opportunities are provided.