Customer Experience Editor — Beauty Brand

Socket.dev; Washington (District of Columbia); On-site; USD 25,000 - 26,000; Full time

Job summary

Glossier is seeking an Editor to elevate the customer experience across in-store and online touchpoints. You will collaborate with the store team to showcase products, manage events, and deliver consistently joyful service that aligns with our brand voice and values.

The role emphasizes hospitality, product engagement, and operational excellence, requiring flexibility to work evenings, weekends, and holidays, as part of a high-energy store environment.

Qualifications

• 2+ years of experience in fast-paced retail or hospitality environment.
• Experience with POS or inventory management systems is a plus.
• Strong communication and customer-service mindset; ability to work evenings/weekends.

Responsibilities

• Provide exceptional customer service across in-store experiences and events.
• Demonstrate product knowledge and build routines for customers.
• Collaborate with store leadership to ensure cohesive customer journeys.
• Assist with inventory, merchandising, and store operations as needed.

Skills

Customer service

Hospitality mindset

Team player

Multitasking

Communication

In-store events

Tools

POS systems

Inventory management

Job description

Glossier is seeking an Editor to elevate the customer experience across in-store and online touchpoints. You will collaborate with the store team to showcase products, manage events, and deliver consistently joyful service that aligns with our brand voice and values.

The role emphasizes hospitality, product engagement, and operational excellence, requiring flexibility to work evenings, weekends, and holidays, as part of a high-energy store environment.