Guest Experience Door Attendant Reliever — Front Entrance

Hyatt Hotels Corporation; San Francisco (CA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Hyatt Regency San Francisco is seeking a professional, polished Door Attendant Reliever to join our Front Office team. This role covers scheduled shifts, breaks, lunches, and other relief assignments to support arrival and departure experiences.

The ideal candidate is dependable, courteous, attentive, and comfortable in a busy urban hotel environment, with strong guest service and communication skills. Applicants should be able to work outdoors, weekends, and holidays as needed.

Qualifications

• Previous hotel, door attendant, bell, valet, guest service, or customer service experience preferred.
• Strong guest service and communication skills.
• Must be dependable, punctual, and team-oriented.

Responsibilities

• Provide relief coverage for Door Attendants during breaks, lunches, scheduled time off.
• Welcome guests warmly upon arrival and provide a professional farewell upon departure.
• Open hotel and vehicle doors for guests, visitors, and colleagues as assigned.
• Assist with guest arrival and departure flow at the hotel entrance and front drive.
• Direct guests to the appropriate hotel colleagues for bell, concierge, front desk, or transportation assistance.
• Assist guests with taxis, rideshare vehicles, private transportation, valet coordination, and directions as assigned.
• Maintain awareness of traffic flow, curbside activity, hotel entrance conditions, and guest safety.
• Provide accurate information about the hotel, local attractions, restaurants, shopping, transportation, and San Francisco points of interest.
• Maintain a clean, organized, and welcoming front drive, entrance, lobby doors, and surrounding public areas.
• Monitor the front entrance for safety, cleanliness, and service opportunities.
• Communicate guest needs, VIP arrivals, special requests, security concerns, or operational issues to the appropriate department.
• Assist with crowd control, group arrivals, and high-volume periods as assigned.
• Work closely with bell attendants, valet, front desk, concierge, security, housekeeping, and other hotel departments.
• Follow all hotel safety, security, service, and union work assignment guidelines.
• Maintain a professional appearance and positive attitude at all times.
• Perform other guest service duties as assigned within the scope of the position.

Skills

Guest service

Communication

Punctuality

Teamwork

Flexible schedule

Job description

Hyatt Regency San Francisco is seeking a professional, polished Door Attendant Reliever to join our Front Office team. This role covers scheduled shifts, breaks, lunches, and other relief assignments to support arrival and departure experiences.

The ideal candidate is dependable, courteous, attentive, and comfortable in a busy urban hotel environment, with strong guest service and communication skills. Applicants should be able to work outdoors, weekends, and holidays as needed.