Regency Club Concierge

Hyatt Regency; San Francisco (CA); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

Free Room Nights

Discounted room rates

401K with company match

Paid vacation and sick days

Adoption Assistance

Job summary

Hyatt Regency San Francisco seeks a Regency Club Attendant to deliver exceptional guest service in the Regency Club Lounge. You will greet guests, keep the lounge welcoming, and ensure cleanliness and proper presentation of food and beverages.

The role requires hospitality experience, strong communication, and the ability to work a flexible schedule. This is an hourly position with a rate of $35.99 per hour, offering comprehensive benefits and opportunities for growth.

Qualifications

• Hospitality, lounge, or guest service experience preferred.
• Strong interpersonal and communication skills.
• Attentive, courteous, and polished service in a fast-paced environment.
• Basic knowledge of food handling, cleanliness, and safety procedures.
• Ability to stand and walk for extended periods and lift up to moderate weight.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Greet Regency Club guests warmly and professionally.
• Set up, replenish, and break down food and beverage offerings.
• Maintain cleanliness, organization, and presentation of lounge areas.
• Assist guests with entry questions and requests.
• Communicate guest needs to hotel departments.
• Monitor lounge inventory and restocking needs.
• Uphold Hyatt brand standards and luxury guest experience.

Skills

Hospitality experience

Customer service

Interpersonal skills

Communication skills

Polished service

Education

HS Diploma

Job description

Organization - Hyatt Regency San Francisco

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

With our stunning California location, Embarcadero Center is literally at your feet. Our financial district hotel's newly renovated guest rooms and suites offer a sophisticated urban-modernist haven in downtown with superb amenities for a dynamic stay near San Francisco's Embarcadero. A multimillion-dollar renovation has transformed our Embarcadero Center hotel's spacious guest rooms and suites into sophisticated urban retreats, with inviting modernist style in a natural palette, the latest amenities and spectacular balcony views of the city or San Francisco Bay.

The Regency Club Attendant at Hyatt Regency San Francisco is responsible for delivering exceptional guest service within the Regency Club Lounge. This role ensures the lounge is welcoming, clean, well-stocked, and operating smoothly throughout service periods. The attendant provides personalized assistance to guests, maintains food and beverage presentation standards, and helps create a refined, hospitable experience that reflects Hyatt's service values.

Key Responsibilities

• Greet Regency Club guests in a warm, professional, and engaging manner.
• Monitor access to the Regency Club Lounge and assist eligible guests with entry questions or concerns.
• Set up, replenish, and break down food and beverage offerings for breakfast, refreshments, evening hors d'oeuvres, and other service periods.
• Maintain cleanliness, organization, and presentation of the lounge, buffet areas, seating spaces, and service stations.
• Ensure all food and beverage items are displayed attractively and replenished in a timely manner.
• Clear tables, wash or transport dishes, and maintain sanitation standards in accordance with Hyatt and local health regulations.
• Respond promptly to guest requests, including beverage service, local recommendations, and general hotel information.
• Communicate guest needs, service issues, and maintenance concerns to the appropriate hotel departments.
• Monitor inventory of lounge supplies, food items, beverages, and guest amenities; notify management of restocking needs.
• Support special guest requests and help resolve service concerns with professionalism and discretion.
• Uphold Hyatt brand standards and contribute to a positive, luxury-oriented guest experience.

This is an hourly position with a compensation of $35.99 per hour.

We Offer Excellent Benefits:

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good choice when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career?

Qualifications

• Previous hospitality, food and beverage, lounge, or guest service experience preferred.
• Strong interpersonal and communication skills.
• Ability to provide attentive, courteous, and polished service in a fast-paced environment.
• Basic knowledge of food handling, cleanliness, and safety procedures preferred.
• Ability to stand and walk for extended periods and lift up to moderate weight.
• Flexible schedule, including mornings, evenings, weekends, and holidays.
• High school diploma or equivalent preferred.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.