Door Attendant- Reliever

Hyatt Hotels Corporation; San Francisco (CA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Hyatt Regency San Francisco is seeking a professional, polished Door Attendant Reliever to join our Front Office team. This role covers scheduled shifts, breaks, lunches, and other relief assignments to support arrival and departure experiences.

The ideal candidate is dependable, courteous, attentive, and comfortable in a busy urban hotel environment, with strong guest service and communication skills. Applicants should be able to work outdoors, weekends, and holidays as needed.

Qualifications

• Previous hotel, door attendant, bell, valet, guest service, or customer service experience preferred.
• Strong guest service and communication skills.
• Must be dependable, punctual, and team-oriented.

Responsibilities

• Provide relief coverage for Door Attendants during breaks, lunches, scheduled time off.
• Welcome guests warmly upon arrival and provide a professional farewell upon departure.
• Open hotel and vehicle doors for guests, visitors, and colleagues as assigned.
• Assist with guest arrival and departure flow at the hotel entrance and front drive.
• Direct guests to the appropriate hotel colleagues for bell, concierge, front desk, or transportation assistance.
• Assist guests with taxis, rideshare vehicles, private transportation, valet coordination, and directions as assigned.
• Maintain awareness of traffic flow, curbside activity, hotel entrance conditions, and guest safety.
• Provide accurate information about the hotel, local attractions, restaurants, shopping, transportation, and San Francisco points of interest.
• Maintain a clean, organized, and welcoming front drive, entrance, lobby doors, and surrounding public areas.
• Monitor the front entrance for safety, cleanliness, and service opportunities.
• Communicate guest needs, VIP arrivals, special requests, security concerns, or operational issues to the appropriate department.
• Assist with crowd control, group arrivals, and high-volume periods as assigned.
• Work closely with bell attendants, valet, front desk, concierge, security, housekeeping, and other hotel departments.
• Follow all hotel safety, security, service, and union work assignment guidelines.
• Maintain a professional appearance and positive attitude at all times.
• Perform other guest service duties as assigned within the scope of the position.

Skills

Guest service

Communication

Punctuality

Teamwork

Flexible schedule

Job description

Close Inclusive Collection Job Postings Notification

\"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally. \"

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

With our stunning California location, Embarcadero Center is literally at your feet. Our financial district hotel’s newly renovated guest rooms and suites offer a sophisticated urban-modernist haven in downtown with superb amenities for a dynamic stay near San Francisco’s Embarcadero. A multimillion-dollar renovation has transformed our Embarcadero Center hotel’s spacious guest rooms and suites into sophisticated urban retreats, with inviting modernist style in a natural palette, the latest amenities and spectacular balcony views of the city or San Francisco Bay.

Hyatt Regency San Francisco is seeking a professional, polished, and service-focused Door Attendant Reliever to join our Front Office team. This position supports the hotel’s arrival and departure experience by covering scheduled shifts, breaks, lunches, and other relief assignments as needed.

The Door Attendant Reliever plays an important role in creating a welcoming and efficient front entrance experience for guests, while supporting hotel operations in accordance with CBA guidelines and the scope of the position. The ideal candidate is dependable, courteous, attentive, and comfortable working in a busy urban hotel environment.

Key Responsibilities

• Provide relief coverage for Door Attendants during breaks, lunches, scheduled time off, and other assigned coverage needs.
• Welcome guests warmly upon arrival and provide a professional farewell upon departure.
• Open hotel and vehicle doors for guests, visitors, and colleagues as assigned.
• Assist with guest arrival and departure flow at the hotel entrance and front drive.
• Direct guests to the appropriate hotel colleagues for bell, concierge, front desk, or transportation assistance.
• Assist guests with taxis, rideshare vehicles, private transportation, valet coordination, and directions as assigned.
• Maintain awareness of traffic flow, curbside activity, hotel entrance conditions, and guest safety.
• Provide accurate information about the hotel, local attractions, restaurants, shopping, transportation, and San Francisco points of interest.
• Maintain a clean, organized, and welcoming front drive, entrance, lobby doors, and surrounding public areas.
• Monitor the front entrance for safety, cleanliness, and service opportunities.
• Communicate guest needs, VIP arrivals, special requests, security concerns, or operational issues to the appropriate department.
• Assist with crowd control, group arrivals, and high-volume periods as assigned.
• Work closely with bell attendants, valet, front desk, concierge, security, housekeeping, and other hotel departments.
• Follow all hotel safety, security, service, and union work assignment guidelines.
• Maintain a professional appearance and positive attitude at all times.
• Perform other guest service duties as assigned within the scope of the position.

Why make a good decision when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career?

• Previous hotel, door attendant, bell, valet, guest service, or customer service experience preferred.
• Strong guest service and communication skills.
• Professional appearance, polished demeanor, and warm hospitality presence.
• Ability to work outdoors and remain attentive in varying weather conditions.
• Ability to multitask and stay calm in a busy front-drive environment.
• Ability to communicate effectively with guests, colleagues, vendors, drivers, and hotel leadership.
• Must be dependable, punctual, and team-oriented.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Ability to work within the scope of a Local 2 union position and follow assigned job duties.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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