Front Office Host (Overnight Availability Required)

Hyatt Regency; Burlingame (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Hyatt Regency San Francisco Airport is seeking a Front Office Host to welcome guests, manage check-in/check-out, and handle reservations with accuracy and warmth. The role involves overnight shifts as a Relief Night Auditor and requires flexibility to cover evenings, weekends, and holidays.

The position emphasizes strong communication, attention to detail, and ability to balance daily financial transactions while maintaining outstanding guest experiences. Competitive hourly rate.

Qualifications

• Focus on friendly, efficient guest interactions.
• Ability to manage check-in/check-out with accuracy.
• Proactive communication with guests and colleagues.

Responsibilities

• Greet guests and complete check-in and check-out procedures.
• Handle reservations, room assignments, and guest requests.
• Provide knowledgeable and courteous service to guests and colleagues.
• Perform night audit duties, including balancing reports and financial transactions.
• Address guest concerns and resolve issues promptly.
• Maintain front desk organization and cleanliness.
• Communicate effectively with other departments to ensure seamless operations.
• Follow all safety and security procedures.
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs

Skills

Customer service

Guest relations

Communication skills

Multi-tasking

Job description

Organization- Hyatt Regency San Francisco Airport

Summary

At Hyatt, we believe our guests choose us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a Front Office Host, you play a key role in creating a welcoming first impression and delivering exceptional guest experiences throughout each stay. The Front Office Host is responsible for assisting guests with check-in and check-out, managing reservations, responding to guest inquiries, and ensuring smooth front desk operations. This position also serves as a Relief Night Auditor with additional evening shifts on other days. Open availability is essential to support operational needs. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while maintaining a warm and professional demeanor. Responsibilities during overnight shifts include balancing daily financial transactions and preparing reports. This position requires continuous standing, frequent use of computer systems, and interaction with guests and colleagues. Must be able to work a flexible schedule, including overnight shifts evenings, weekends, and holidays. The hourly rate for this position is $30.79. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

• Greet guests and complete check-in and check-out procedures
• Handle reservations, room assignments, and guest requests
• Provide knowledgeable and courteous service to guests and colleagues
• Perform night audit duties, including balancing reports and financial transactions
• Address guest concerns and resolve issues promptly
• Maintain front desk organization and cleanliness
• Communicate effectively with other departments to ensure seamless operations
• Follow all safety and security procedures
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs