Guest Experience Director, Minneapolis Hotel & Community

Tavola; Minneapolis, Northern (MN, KY); Hybrid; USD 70,000 - 72,000; Full time

Benefits offered by this job

Complimentary Parking

Medical

Dental

Vision

Pet Insurance

Employer paid Life/LTD

Fully vested 401k

Employee Assistance Program

PTO

Holiday Pay (Hourly)

Recognition Program

Volunteer Initiatives

Marriott Hotel Travel Discounts

Job summary

Tavola in Minneapolis is seeking a Director of Lifestyle to oversee guest experience programs that reflect the city’s culture and uphold the hotel’s brand standards. You will serve as the primary liaison between guests and the local community, crafting personalized itineraries and experiential offerings with consistent, exceptional service.

The role requires developing city knowledge, cultivating community relationships, and coordinating cross-functional teams to deliver cohesive guest

Responsibilities

• Design, implement, and refine guest experience programs that enhance overall satisfaction and align with organizational objectives.
• Develop customized daily itineraries and recommendations tailored to individual guest interests and needs.
• Provide informed guidance on local attractions, cultural institutions, dining options, entertainment venues, and other Minneapolis-area offerings.
• Serve as an on-property resource for guests seeking insider knowledge of the city.
• Establish and maintain professional relationships with local businesses, event organizations, cultural institutions, and other community partners.
• Monitor citywide developments, seasonal events, and emerging trends to ensure the hotel remains informed and proactive in its offerings.
• Collaborate with community partners to secure exclusive access, preferred arrangements, or unique programming for hotel guests.
• Spread awareness and act as the liaison of the hotel to target markets and groups.
• Contribute to the development and implementation of initiatives that enhance the hotel's ambience, including music selection, thematic elements, lobby activations, gallery curation, and cultural programming.
• Ensure all experiential components align with brand guidelines, guest expectations, and the hotel’s strategic positioning.
• Work cross-functionally with Operations, Marketing, and Food & Beverage teams to maintain consistent guest-facing messaging and experiences.
• Provide timely and accurate information to guests through in-person interactions, written materials, and digital channels.
• Support Marketing and Communications teams by contributing insights related to local events and experiential offerings.
• Gather guest feedback, track engagement metrics, and recommend program enhancements based on performance data.
• All other duties as requested.

Job description

Tavola in Minneapolis is seeking a Director of Lifestyle to oversee guest experience programs that reflect the city’s culture and uphold the hotel’s brand standards. You will serve as the primary liaison between guests and the local community, crafting personalized itineraries and experiential offerings with consistent, exceptional service.

The role requires developing city knowledge, cultivating community relationships, and coordinating cross-functional teams to deliver cohesive guest