Guest Experience Director — Front Office Leadership

Pyramid Global Hospitality; Potomac (WV); Sur place; USD 105 000 - 110 000; Plein temps

Résumé du poste

The Potomac Hotel, Autograph Collection, part of Pyramid Global Hospitality, is seeking a Director of Front Office to lead guest services, front desk, concierge, and related operations at our waterfront Washington, D.C. property.

You will drive service excellence, manage budgets, supervise a multi‑department team, and collaborate with Housekeeping, F&B, Security, Revenue Management, and Sales to maximize guest satisfaction and revenue.

Qualifications

• Bachelor's degree in Hospitality Management or Business Administration preferred.
• 5–7 years of progressive hotel operations experience.
• 3+ years in a senior Front Office leadership role; Marriott experience preferred.

Responsabilités

• Lead all Front Office operations to ensure guest service, efficiency, and financial performance.
• Oversee Front Desk, Guest Services, Concierge, Bell Services, and PBX/Guest Communications.
• Manage staffing levels based on occupancy forecasts and demand.
• Collaborate with Housekeeping, Engineering, F&B, Security, Sales, and Revenue Management.
• Prepare and manage departmental budgets; monitor labor costs and productivity.
• Drive upselling and guest engagement to optimize revenue.

Connaissances

Leadership

Guest Service

Financial Acumen

Team Development

Problem Solving

Communication

Brand Stewardship

Operational Excellence

Accountability

Strategic Thinking

Formation

Bachelor's in Hospitality

Business Administration

Outils

Opera PMS

Description du poste

The Potomac Hotel, Autograph Collection, part of Pyramid Global Hospitality, is seeking a Director of Front Office to lead guest services, front desk, concierge, and related operations at our waterfront Washington, D.C. property.

You will drive service excellence, manage budgets, supervise a multi‑department team, and collaborate with Housekeeping, F&B, Security, Revenue Management, and Sales to maximize guest satisfaction and revenue.