Front Office Manager on Duty - Guest Experience Leader

The Watergate Hotel; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

The Watergate Hotel in Washington, DC seeks an experienced Front Office Manager to lead guest services at a luxury urban resort along the Potomac.

You will supervise Guest Service Agents, maintain standards, manage daily reports, and ensure VIP welcome and smooth arrivals and departures.

Excellent English, 3+ years Front Office, strong communication, ability to multitask, and collaboration with other departments are required.

Qualifications

• 3+ years of Front Office experience
• Reading, writing and oral proficiency in English
• Excellent overall communication skills
• Able to multi-task

Responsibilities

• Operate the Front Office properly, efficiently and with profitability
• Supervise and assist Guest Service Agents with their duties
• Ensure a warm and genuine arrival and departure experience
• Maintain a Front Office information folder with up-to-date information on rates, promotional programs, special benefit cards etc.
• Ensure that all Guest Service Agents are groomed according to hotel standards
• Maintain all department files and ensure that paperwork is kept to a minimum
• Ensure that sufficient stationary is available for the daily operation
• Serve as the Manager on Duty and available to guests at all times
• Ensure proper staffing at all times
• Compile and maintain the daily Manager on Duty report
• Ensure accurate communication of information and guest requests to all relevant departments
• Personally welcome VIP as well as repeat guests; recognize and anticipate their individual needs
• Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Guest Service Agents
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
• Identify quality improvement trends and effectively communicates issue to the Director of Front Office Operations
• Handle all guest complaints and comments relating to the department tactfully
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Director of Front Office or Front Office Manager

Skills

Front Office experience

Customer service

Communication skills

Multi-tasking

Job description

The Watergate Hotel in Washington, DC seeks an experienced Front Office Manager to lead guest services at a luxury urban resort along the Potomac.

You will supervise Guest Service Agents, maintain standards, manage daily reports, and ensure VIP welcome and smooth arrivals and departures.

Excellent English, 3+ years Front Office, strong communication, ability to multitask, and collaboration with other departments are required.