Guest Experience Director & Butler Lead

Rosewood Hotel Group; Kailua (HI); On-site; USD 70,000 - 120,000; Full time

Job summary

Kona Village, a Rosewood Resort, seeks a Guest Experience Manager/Chief Butler to lead the Guest Relations Manager and Guest Experience Team, delivering proactive, discreet, and personalized service from arrival through departure.

Reporting to the Director of Rooms, you will train staff, coordinate with Front Office, Concierge, and Housekeeping, and strive to exceed guest expectations while maintaining the resort's standards and budget.

Qualifications

• Lead the Guest Relations Manager and Guest Experience Team to deliver proactive, discreet, and personalized service from arrival through departure.
• Coordinate with Front Office, Concierge, and Housekeeping to meet and exceed guest expectations while maintaining standards and budget.

Responsibilities

• Lead the Guest Relations/Guest Experience team from arrival to departure, ensuring a seamless guest journey.
• Train staff to uphold luxury service standards and discretion.
• Collaborate with Front Office, Concierge, and Housekeeping to coordinate guest requests and prevent issues.

Job description

Kona Village, a Rosewood Resort seeks a Guest Experience Manager/Chief Butler to lead the Guest Relations Manager and Guest Experience Team, delivering proactive, discreet, and personalized service from arrival through departure.

Reporting to the Director of Rooms, you will train staff, coordinate with Front Office, Concierge, and Housekeeping, and strive to exceed guest expectations while maintaining the resort's standards and budget.