Back of House Director

Chick-fil-A; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Chick-fil-A Austin is seeking an Assistant Director to enforce and assist in creating expectations that consistently deliver remarkable guest experiences, all day, every day. This role acts as an ambassador of the brand and drives operational excellence with a passion for service, excellence, and people.

The position requires proven senior team leadership, exemplary training ability, and strong communication with team members and leadership.

Qualifications

• Must have proven senior team leadership experience with results.
• Must meet all stated knowledge criteria for the role.
• Outstanding training capabilities and ability to train others.
• Strong verbal communication skills and proficiency with Slack.
• Ability to lead Team Leaders and Senior Team Leaders effectively.
• Demonstrates character, competency, and chemistry.
• Endorsed by Operator, GM, and most Directors.
• Fully available 24/6 as required by the business.
• Upholds the requirements of all job descriptions and coordinator roles.

Responsibilities

• Collaborate with the Operations Director to set the gameplan for Senior Team Leads to execute.
• Pursue excellence in the Five Critical Success factors outlined in the role expectations.
• Follow the Director job description and leadership framework.
• Drive daily improvements; aim for desirable results through teamwork, persistence, and consistency.
• Be an advocate for Chick-fil-A's brand, maintain constant communication and evaluation of store systems.

Skills

Senior Team Lead

Knowledge Criteria

Exemplary Trainer

Communication

Leadership

Character

Endorsements

Availability

Role Adherence

Job description

The Assistant Director enforces and assists in the creation of expectations to consistently provide remarkable experiences for each guest, all day, every day. The Assistant Director is an ambassador of the brand and executes with Operational Excellence. They are effective and efficient in all operational aspects of the business, with a passion for service, excellence, and people.

Role Requirement

• Proven Senior Team Leader (Results)
• Meets all Knowledge Criteria
• Exemplary Trainer
• Proven ability for effective communication with others (verbal and Slack)
• Demonstrates ability to lead Team Leaders and Senior Team Leaders effectively
• Demonstrates the Character, Competency, and Chemistry required
• Vouched for by the Operator, GM, and most Directors
• Fully available 24/6 as the business needs
• Upholds the requirements of all Job Descriptions and Coordinator roles

Role Expectations

• Sets the gameplan with their Operations Director to be executed by Senior Team Leads
• Pursues with excellence the Five Critical Success factors as outlined in the Key Expectations of the Assistant
• Director job description
• Seeks daily improvement; aims to get desirable results in respective department. Results are achieved
• through effective teamwork, persistence, and consistency.
• Holds Chick-fil-A P&D’s Vision and Core Values in high regard, leveraging that as a platform to lead and
• encourage from
• Takes personal responsibility for monthly outcomes. Celebrates good results and works to improve
• negative results.
• You are an advocate, protector, and challenger of the brand, seeking constant improvement through
• consistent communication and evaluation of store systems.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.